Shipping and Delivery
How We Do It
All orders must be placed through our official website. Orders submitted via other methods (e.g., text) must be acknowledged by an official invoice to be valid. If you have not received an invoice, please contact The Moisture Jar immediately. Orders will not be processed until payment has been received in full.
Order Requirements
When placing your order, please ensure the following information is provided accurately:
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A valid email address
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A complete physical shipping address
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A current phone number
Once your order has been submitted and processed, it cannot be changed. For any product customizations (e.g., "No coconut oil," or "Extra coconut oil"), please include specific instructions in the Notes section at checkout.
Processing & Shipping
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Orders are processed and shipped within 5 business days, unless items are marked as pre-order.
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Shipping is a separate cost, calculated and applied at checkout.
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We currently ship Monday through Friday only.
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Orders are shipped via USPS, with a standard delivery time of 7–10 business days.
Once your order ships, you will receive an email confirmation with your USPS tracking number. If you do not see this email, please check your Junk/Spam folder.
To track your order, please visit the USPS website using the tracking number provided.
Additional Notes
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Coupons and discount codes cannot be combined or transferred between orders.
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We do not accept responsibility for delays caused by USPS or incorrect shipping information provided at checkout.
Returns and Refunds
Everything You Need to Know
All Sales Are Final
We do not offer refunds or exchanges. Please ensure your order details are correct before finalizing your purchase.
Shipping Fees
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Shipping fees are calculated and applied at checkout.
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Shipping fees are non-refundable under any circumstances.
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Orders placed after 6:00 PM Eastern Time will be acknowledged the next business day.
Order Accuracy
Before submitting your order, please carefully verify the following:
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Product selection
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Customization notes (if applicable)
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Shipping address
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Contact information
We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.
Issues with Your Order
If there is a problem with your order upon delivery, you must notify us within 24 hours of receiving your package by emailing: TheMoistureJar@gmail.com or via text at 410-916-9913
Failure to report issues within this timeframe will result in The Moisture Jar no longer being held accountable for the order.
Privacy Policy
Trust Us with Your Information
At The Moisture Jar, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you visit our website or place an order with us.
1. Information We Collect
When you place an order or interact with our website, we may collect the following personal information:
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Name
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Email address
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Phone number
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Shipping and billing address
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Payment details (processed securely through third-party payment providers)
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Order history
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Any notes or customization requests submitted with your order
2. How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Send order confirmations and shipping updates
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Respond to customer service inquiries
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Improve our products and services
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Send promotional emails or updates (only if you opt in)
3. How Your Information Is Protected
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure.
Please note: No online transmission or storage method is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with trusted third-party service providers (e.g., USPS, payment processors) strictly for order fulfillment and operational purposes.
5. Cookies and Tracking
Our website may use cookies to improve user experience and site functionality. You can manage or disable cookies through your browser settings.
6. Your Rights
You may request to:
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Access, correct, or delete your personal information
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Opt out of marketing emails (by clicking “unsubscribe” in any promotional message)
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Contact us with any privacy-related questions at CustomerTalk@themoisturejar.com
7. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date. We encourage you to review it periodically.
Contact Us
For any questions or concerns regarding this Privacy Policy, please contact: